Terms and conditions

Payment options - PayPal, Mastercard and VISA or Bank Deposit.

PayPal is used to receive payment for cleanwater products. Note that Mastercard and VISA can be used to purchase cleanwater products via our PayPal account even if you do not have your own PayPal account. Just follow the prompts when making your payment.

PayPal is the safest most  secure, fast and easy way to pay for online purchases . If you would like a PayPal account, you can create your own for free at:

http://www.paypal.com.au/au

Replacement and exchange policy

cleanwater products can only be replaced or exchanged if they are faulty or if cleanwater has made a delivery error. No refund, credit, exchange or replacement is offered if you have changed your mind about the product, made an incorrect choice, or you have provided inaccurate information when placing an order.

Faulty Products

cleanwater will gladly replace faulty products.  For all faulty items you must notify cleanwater immediately by email to obtain a Return Authorisation number: sales@cleanwaterkits.com.au

Faulty products must be returned within 7 days of accepting delivery. Faulty products must be returned in original condition with the original tickets attached and proof of purchase (copy of invoice). Returned items must be packaged safely and returned to: 

Persnikety cleanwater Kits
Vincent Street
Canterbury NSW
Australia

Customers are responsible for arranging delivery insurance and for the cost of the delivery to return the product. Delivery charges for returned products are non-refundable unless cleanwater has made a delivery error.

Upon receipt of returned goods, cleanwater reserves the right to deny refund or exchange of the product if it does not meet our Replacement and Exchange Policy requirements.

Products bought on the cleanwater website may not be returned to a cleanwater supplier and products bought elsewhere cannot be returned to or exchanged by cleanwater.

 

Click here to read Delivery information.